1. What HVAC services does Big Sky Cooling, Heating, and Home Services offer?
   We provide comprehensive residential HVAC services, including air conditioning & heating troubleshooting and repair, new system installation, maintenance, and ductwork installation and repair. During cooler months, we also offer handyman services. Services we offer include attic insulation, ceiling fan and light fixture replacement, and minor plumbing, including water heater and garbage disposal replacement.
2. Do you offer both residential and commercial services?
   We offer both residential and commercial services. AC outages and water leaks always take priority, and we always try to service these urgent issues the same day.
3. How quickly can you come out for a service call?
   We offer prompt scheduling and, in many cases, same-day service depending on the time of day the call is received and urgency.
4. What types of homes do you service?
   We service pretty much all residential properties, from single-family homes to multi-unit residences. We also work with property managers to coordinate service on both long-term rentals and Airbnb’s.
5. How do I schedule an appointment?
   You can schedule service by calling or texting our office at 623.270.9785, or filling out the contact form on our website. Our team will confirm a time that works best for you.
6. What should I expect during a service visit?
   You will receive an on-my-way message from your technicians and be able to track to see their estimated arrival. Once on site, they will assess your system, explain the findings, and provide recommended solutions and estimated cost. Generally speaking, we will have the parts to be able to fix the issue before we leave; however, some HVAC systems require proprietary parts that have to be ordered, in which case we’ll provide an estimated date to receive the parts to be able to complete the work. 
7. What makes your company different from other HVAC providers?
   We started this business after seeing a friend being taken advantage of by a big box store. We focus on honest recommendations, quality workmanship, and affordable solutions so you can make confident decisions about your home.
8. Do you provide upfront pricing?
   Yes, we explain all costs before starting any work, so there are no surprises.
9. Will I need to be home during the service?
   Ideally – yes. We recommend someone be present so we can review findings and answer any questions in real time; however, so long as we have access to the home, we can discuss and gain permissions to proceed even if you are not home.
10. How long does a typical service appointment take?
    A standard cleaning & maintenance usually takes an hour. If we are troubleshooting a system, this can take anywhere from 30 minutes to several hours. We do offer a standard troubleshooting fee that is waived if the repair is completed through us.  You can ask our office for more details!
11. What happens if additional issues are found?
    If we discover additional concerns, we’ll walk you through your options and get your approval before proceeding.
12. How do I know whether to repair or replace my system?
    Generally speaking, if it is an electrical part that needs repair, it’s relatively inexpensive and makes more sense than a replacement. Compressor failures and/or leaks can be more costly, so it’s worthwhile discussing replacement depending on the age of the system.
13. Can I trust your technicians in my home?
    Absolutely. Our technicians are professional, respectful, and committed to providing a safe and positive experience. Additionally, we are licensed, bonded, and insured.
14. Do you clean up after the job is done?
    Yes, we treat your home with care and always leave the work area clean.
15. When is the best time to schedule HVAC service?
    Spring and fall are ideal for maintenance, helping you prepare for peak heating and cooling seasons.
16. What happens if I skip regular maintenance?
    HVAC manufacturers require annual maintenance on a system to keep its warranty in place (most parts warranties extend 10 years, labor warranties vary). This is because without maintenance, dirt and dust build up on your system, reduce air flow, and make your system work harder than it has to.   In addition to possibly voiding your warranty, annual maintenance frankly just extends the life of your HVAC.  Just like your car, if you treat it well, it will last longer. 
17. How does the Arizona climate affect my HVAC system?
    Extreme heat and desert dust put additional strain on your system, making regular maintenance and efficient equipment even more important.
18. How can I keep my home comfortable year-round?
    Routine HVAC maintenance, regular filter changes, and making sure your system is properly sized for your home all play a big role in keeping your home comfortable throughout the year. Staying ahead of small issues can also help prevent larger problems during extreme weather.
19. What if I’m not satisfied with the service?
    We stand behind our work and will do what it takes to make things right.
20. How can I extend the life of my HVAC system?
    Regular maintenance (annual or bi-annual) and monthly filter changes are the biggest keys to extending your system’s lifespan.
21. What are the signs my system isn’t running efficiently?
    Uneven temperatures, increased energy bills, unusual noises, or frequent cycling are all signs your system may need attention.

Contact Our Team Today

Ready to get your HVAC system back in peak condition? Contact Big Sky HVAC for a thorough HVAC service Scottsdale and surrounding area residents can count on. Schedule your service now!